9 Nelson Road South, Great Yarmouth, Norfolk, NR30 3JL | 01493 850043

Terms and Conditions

Non-availability of Accommodation:

We would only cancel your holiday if your accommodation was unavailable for reasons beyond our control. Then we would refund all monies paid by you for the holiday. Our liability would not extend beyond this refund.

Arrival:

Your accommodation will be available to you from 3.00 pm on the day of arrival, unless otherwise arranged. We may not be able to accommodate you if you arrive earlier than the agreed time as we may still be preparing your room. Please let us know your approximate arrival time so we make sure we are here to meet you.

Cancellations:

Bookings can be cancelled up to 4 week(s) and 2 day(s) before 22:00 on the day of check in free of charge. Bookings cancelled less than 4 week(s) and 2 day(s) before 22:00 on the day of check in will incur a charge of 30% of the booking total. Bookings cancelled less than 2 day(s) before 22:00 on the day of check in will incur a charge of 50% of the booking total.

Late arrival procedure: 

Please contact us to let us know if you will be arriving much later than the agreed time. Guests may arrive up to 10:00 pm at night.

Access to rooms:

We clean & service all rooms between 10:00 am & 12:00 pm. We hold master keys to all bedrooms and will need enter to service the room or to carry out essential maintenance.

Bedrooms:

Our rooms accommodate a maximum of 2 guests per room.  Only registered guests are permitted to use the rooms, unless you have the owner’s permission.          

 Keys:

If you lose our keys there is a £80 charge for replacements of locks & keys. We reserve the right to debit your credit or debit card accordingly.

 Laundry Service:

 We regret we are unable to offer a laundry service.

 Late Check-Out:

 We offer a late check-out option for a fee of £10.00 per hour after 10:00 am, only if and when circumstances permit.

Damages and Breakages:

Please take care when staying in our property. You are responsible and liable for any breakages, damages or missing items, ie: towels or bedding or its contents. All we ask is that you report any incidents as they occur. We do not normally charge for minor breakages, but we may send you an invoice for repair or making good if the damage or breakage is significant, and we may make an additional charge of £25 if you did not report this. We reserve the right to debit your credit or debit card accordingly.

Liability:

 We do not accept any liability for any damage, loss or injury to any member of your party or any possessions, unless proven to be caused by a negligent act by ourselves or any employees or contractors whilst acting in the course of employment.

Privacy Policy / Data Protection:

Any data collected during the course of booking or registering may be stored on our Computer(s). This is for our use and will not be shared with third parties. Exceptions: Requests by police officers or government officials.

Unacceptable Behaviour:

Anyone under the influence, or who appears to be under the influence of alcohol or drugs will be refused entry or asked to leave. Threatening, abusive, or anti-social behaviour including smoking anywhere within the property will not be tolerated and anyone demonstrating this kind of behaviour will be required to leave immediately without a refund.  As will any guest that misuses our property or gives us cause for concern for our safety, or that of our guests. Guests will be liable for the full cost of the booking.

 

Stag and Hen parties:

We unfortunately do not accept bookings for Stag, Hen, or similar events, it is also not suitable for clubbers.

By accepting the booking you agree to our terms & conditions.